Our Shop Policies

• Our Shop Policies are designed to protect both you, the customer, and us, the Makers.  Please note, we have different policies and guidelines for many things.  Find them on the menu below. 
• Above all, please remember we are a small, family owned and operated business.  As such, we can give you personalized attention and customized items. (Yay!) 
• And as such, we can't compete with the big-box store on certain policies - we are not Costco, Wal-Mart, or Starbucks.

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1. Our items are hand forged. 

They will vary in appearance, and the stamping (letters or images) will not be perfectly straight nor the same depth. We do not take returns because you don't like how something is spaced, if a letter is a bit low or high, etc.  If there is an actual error, meaning it is spelled differently than on your order, for example, that is different.  Please Contact Us and we will arrange for its postage-paid return, and replacement with a correct item.

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2. Returns (assuming there in not an actual error):

Custom items: cannot take returns on anything customized - be it a pre-existing design that you've asked for a specific font or phrase, or a fully custom item you've worked with on making.  Custom items cannot be resold, and therefore, when you buy it, you own it. Please consider this. No buyer's remorse.  

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Non-Custom items:  we will accept returns in original condition for up to 14 days after you've received it.  You are responsible for shipping the item back to us in appropriate and original packaging.  This means at minimum a padded envelope - as jewelry items are often lost when placed in regular envelopes.  We do not initiate the return* of your money until we have the item back in-hand.  Please consider insuring it, as we cannot be responsible for lost items or poor packaging that results in a loss. Furthermore, we have no control of whatever card or bank issuing your return.  We can, however, tell you that we will return the money in the same fashion it was received (Shopify payments, PayPal, etc).

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We do not, under ANY circumstances, accept returns due to TIMING.  We are very clear with our Forging and Shipping policies, and when you purchase you are required to acknowledge this.  I'm sorry if your item missed the intended date (for whatever reason - forging, late postal service, wrong postal choice, or just bad luck).  However, that does not mean you are excused from your purchase. Your angry email will not make us bend over and take it in the rear due to reasons completely out of our control. 

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We appreciate that you have chosen us and read these very reasonable, logical policies ahead of time.  After a few decades in business, I've been taken by just about every buyer's scam out there - threatening bad feedback or complaints, saying an item is lost to get another, getting a big bill and so you need to return your custom item, etc.  We must protect ourselves, too.  If you have a legitimate issue you believe deserves consideration, please do Contact Us.

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First, let's address what's reasonable "wear".  We expect that you follow the Jewelry Care Guidelines on our site.  I once had someone try to return a ring that had been run over by a car.  Sorry, not regular wear and tear!  I've also repaired necklaces that were made me 10 or more years ago, because I do like to honor my customers.  There is a difference.

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Bracelets and rings take the most abuse from wear, and we endeavor to make our items strong to withstand daily wear.  This doesn't mean wear it to bed, in the shower, swimming, around chemicals (such as cleaning or perfumes and lotions).  Be reasonable, and we will be too.  Let us know what the issue is, and we will take a look.  Pictures are helpful. Ultimately, the discretion to repair or replace is ours. Postage to and from, as well as safe packaging, is your responsibility unless there is a defect within the first 90 days.  See above - we do not replace loss or damaged merchandise due to poor packaging or lost shipping.

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4. Lost Items: UNDER NO CIRCUMSTANCE do we replace items mysteriously lost in shipping.  We have been scammed too many times over the years. If you are concerned, please purchase insurance and take it up with the carrier who lost it.

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We will always be reasonable and compassionate with our customers bringing legitimate issues to our attention. We however do not respond to threats of bad feedback (completely unethical, basically hijacking and slander), threats of chargebacks for no legitimate reason (this is stealing), or just plain rudeness. 

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Follow the Golden Rule: Treat others as you wish to be treated. We want to make you happy and we will work to meet your expectations - if you are reasonable, and your request makes sense.

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6. Double check your entries - we cannot change your order options or text once it has been placed. 

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7. Packaging - We package everything in nice, branded tins or boxes with information about care and our business, ready for gift-giving.  This is FREE!  We do not include paper invoices/receipts (save a tree, it's in your inbox) so no need to worry there. Need a Gift Card?  No problem!  Just add it to your order =)

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You can see more about how stamping works on our Methods & Materials page, but in short, all of our letters, numbers and symbols are indeed "stamps" - individually tooled steel images.  They cannot be changed, predicted perfectly, size manipulated, etc.  I can often finesse certain stamps to fit in certain areas (due to experience), and if you are "super picky", you may want to contact me with details such as spacing, how many lines, etc.  However, that may be a sign our products aren't right for you - it's often impossible to know exactly how something will fit on a piece until we are in the middle of making it.  Chances are, unless your request is very simple (ie, a single word on a line, a certain order, etc), it may not be possible.  Always Ask Us before ordering if in doubt. We are always happy to answer your questions =)

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